Privacy Policy

1. Introduction

Elevated Backyard Party Rentals LLC (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS communications, email communications, appointment reminders, quote requests, and website tracking tools.

By using our website, submitting forms, requesting quotes, scheduling services, or opting into communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, phone number, email address, mailing address, and event information when you:

• Submit a contact form
• Request a quote
• Schedule a service
• Subscribe to communications
• Contact us directly

Communications Data

If you opt in to SMS or email communications, we may maintain records of:

• Messaging preferences
• Consent history
• Appointment confirmations
• Opt-out requests
• Customer communication history

Usage & Device Information

We may use cookies, analytics tools, pixels, and similar technologies to collect information regarding how users interact with our website. This may include:

• IP address
• Browser type
• Device type
• Website activity
• Pages visited
• Referral sources
• Interaction behavior

Appointment & Event Information

If you book services with us, we may collect:

• Event dates
• Event locations
• Rental preferences
• Service requests
• Setup details
• Customer support interactions

3. How We Use Your Information

We use your information to:

• Provide party rental services and customer support
• Respond to quote requests and inquiries
• Send appointment confirmations and reminders
• Deliver SMS and email communications you have consented to receive
• Improve website performance and customer experience
• Analyze website traffic and marketing performance
• Maintain records related to consent and communication preferences
• Protect our business and users from fraud or misuse
• Coordinate event planning and rental logistics

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to personalize your browsing experience and better understand how visitors use our website.

These tools may help us:

• Improve website functionality
• Measure marketing effectiveness
• Analyze visitor behavior
• Optimize user experience

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information.

We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only under the following circumstances:

Service Providers

We may share information with trusted third-party vendors who help us operate our business, including:

• SMS providers
• Email marketing providers
• Scheduling software
• Analytics tools
• Payment processors
• Customer support systems

These providers may only use information to perform services on our behalf.

Legal & Safety Requirements

We may disclose information if required by law or if necessary to:

• Protect our rights
• Prevent fraud
• Maintain website security
• Protect customers or the public

Business Transfers

If Elevated Backyard Party Rentals LLC is involved in a merger, acquisition, or business transfer, customer information may be transferred as part of that transaction. Any successor entity will remain bound by this Privacy Policy.

Third-Party Sharing Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, scheduling, or technical support, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Choices

SMS Opt-Out

You may opt out of SMS communications at any time by replying: STOP

After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you opt back in.

Email Opt-Out

You may unsubscribe from marketing emails by clicking the unsubscribe link included in our emails.

Access & Correction

You may contact us to:

• Request access to your information
• Correct inaccurate information
• Request deletion of your information

Subject to applicable laws and business recordkeeping obligations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact: